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Office Uninstalling Office and Deactivating Licenses | UW-Eau Claire
If your new computer includes a preinstalled trial version of Office and you have a license for Office , you can sign in to activate it using your existing license.
If you are installing another version of Office, uninstall the preinstalled version first. For more detailed information see the following Microsoft Office installation articles.
These pages also contain l inks to articles on installing updates and troubleshooting common issues. Download and install or reinstall Office or Office Activate Office using the Activation wizard. Deactivate Office if you see a "limit reached" error. If you have an Office subscription, you should deactivate the installation.
If you have a retail license and need to move it to a new computer, uninstall it from the old computer and install and activate it on the new computer. T he retail licenses are limited to one computer and cannot be moved to new computers frequently like the subscription version, so deactivation is not necessary. You are limited in the number of times and how frequently you can reactivate it on new hardware once every 90 days. From Deactivate Office if you see a "limit reached" error :. Instead, you must reinstall and activate using the process described in Activate after reinstalling Office.
Th e old license is "deactivated" by uninstalling it from the computer. If you need to reactivate it on the current computer, the old activation is replaced by the new one.
Y ou may need to activate it by phone if you try to activate it on a different computer or after a major hardware change on the current computer and receive an error message that you have reached the maximum number of activations. See Activate after reinstalling or moving Office for more information. Was this article helpful? Yes No. Sorry this didn't help.
There is simply no option to do this. I would imagine there's a deactivate option for Office included in Office If she had, she'd know her tip is no longer valid. As usual, no information has been provided by Microsoft to go along with their latest changes. As we cannot deactivate a retail install, are we supposed to uninstall it first? Who knows! If we don't uninstall it first but go ahead and install on the new PC, will the old stop working immediately?
So now, instead of being able to completely setup new PC in advance of delivering to site, I have to leave Office until I get onsite because I have no idea if pre-installing it ready on the new PC will stop it working on their current PC. Thanks Microsoft. Was this comment helpful? There is no way to deactivate the retail versions, y ou "deactivate" the old license by uninstalling it from the computer.
If you needed to reactivate it on the current computer, the old activation is replaced by the new one. Good to see this article has been revised for how it now is.
However, to be aware is that you don't have to uninstall the license from the old PC before installing on the new. Repeated 4 times and in each case the license activated just fine on the new PC and did not deactivate on the old, where Office continued to function normally until the PC was binned.
Maybe there's few days grace when activating on a new PC or maybe it just doesn't check anymore. Either way, it means when we're migrating users to new PCs, we can setup in advance, including Office. Microsoft asked me write articles based on the most viewed Office questions many of which are old but in all of the search engines so visitors could be redirected to the latest information on the topic. We really don't know what people are looking for when they find the old articles though - it could be something different from the actual topic.
Thanks for letting me know it wasn't what you wanted so i could fix it. On activation: I need to go by what the EULA says here though, but yeah, it works like it did with Office , with the restrictions based on when you last activated and how many total times you activated the key.
Who is your email provider? If it's outlook. So the customer is supposed to uninstall their paid copy of Office from their old computer before trying to install and activate Office on their new computer and then hope that Microsoft decides to honor the product key. In light of Diane Poremsky's comments from back in May , I think I need to clarify my situation and my problem.
I have a legitimate paid for Microsoft Office Pro on my old Win7 laptop. I am working towards retiring that laptop in favor of my brand new Win10 laptop. I have absolutely no interest in Office , but I really would like to transfer my Office to the new laptop. There are multiple articles on both the Microsoft Support website and several other websites which all say it is supposed to be possible.
But none of them seem to work. I can log in to Microsoft and it clearly shows that I do have a valid license for Office The site displays what it says is the Product Key that I should be able to use to activate Office It also displays a button for me to download Office onto my new computer.
The download worked and the install program apparently worked. Then Office wants to be activated. The choices offered are to activate it online or by telephone. I tried online first. It never asks for the product key -- apparently Microsoft configures the product key as part of the download -- but when I run the online activation, it says my product key is invalid.
This also says the product key is invalid yes, all the digits were entered correctly. Then I tried the "telephone" option again by telling it I didn't have a smart phone so it let me get a live person who almost spoke English.
He ran the number and told me it was a [something] key I never did manage to understand what he was calling it, apparently some four letters that I think started with B N, but I'm not sure. What I did understand was his insistence that the key Microsoft had given me wasn't from Microsoft. And, of course, his insistence on trying to sell me Office Back to the Microsoft Support website again. This time I tried "Live Chat" which was an interesting experience.
First Microsoft warns you that there is going to be a long wait, then I watched my place in line start at 10, change to 9, then change to 14, then 16, then 11, then I got a technician. I explained the problem, the technician was very helpful and asked if I would give him remote access. Of course I was happy to do that.
He tried to activate my valid copy of Office that had just been downloaded from Microsoft. It wouldn't work for him. According to him, the product key had used up its allowed number of attempts. I specifically asked if the problem was because I had not yet uninstalled Office from the old laptop. He said that would not be the problem. In fact, he cautioned me to NOT uninstall the working copy on my old laptop because it would not install on the new laptop and probably would not be able to reinstall on the old laptop either.
Not sure where you are with this. These are volume licences. If you purchased online at a knockdown price it will not be legitimate. Are you saying that you also have an Office ? If so which version do you have? If it is installed on your old computer you can reinstall it on your new computer from your Office Account.
If you can see an Install button for Office on your Office Account you can install your Office from there. You do not need a Product Key. BUT before installing or using Office on your new computer you need to uninstall it on your old computer because you can only use Office on one computer at time.
PS: If you have used the Product Key found on your Office Account on your old computer to install Office on your new computer you need to uninstall it. You cannot use a Product Key more than once to install Office Choose where you want to search below Search Search the Community.
Search the community and support articles Install, redeem, activate Microsoft and Office Search Community member. Diane Poremsky MVP slipstick. Thanks for your feedback. How satisfied are you with this article?
Thanks for your feedback, it helps us improve the site. Previous Next. Adam Lavery. Upgrading to new PC: As we cannot deactivate a retail install, are we supposed to uninstall it first? Report abuse. Details required :. Cancel Submit. How satisfied are you with this comment? In reply to Adam Lavery's post on May 16,
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